Privacy Policy

Your privacy is paramount to us at our fitness facility located in City Centre, Ontario, Canada. This Privacy Policy describes how we collect, use, and disclose your personal information in connection with your use of our gym services, website, and related offerings. We are committed to protecting your personal data in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and globally recognized data protection principles like the GDPR.

1. Information We Collect

We collect various types of information from you to provide and improve our services.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you sign up for a membership, register for classes, complete health questionnaires (if applicable), or contact us. This may include your name, address, email address, phone number, date of birth, and payment information.
• Health and Fitness Information: To provide personalized fitness services and ensure your safety, we may collect information regarding your fitness goals, health conditions, and progress. This sensitive information is treated with the utmost care and confidentiality.
• Usage Data: We may collect information about how you access and use our website and services, such as your IP address, browser type, operating system, referral sources, pages visited, and the dates/times of your visits.
• Images and Video: Our facility is equipped with security cameras for the safety and security of our members and staff. These recordings are used for security purposes only and are subject to strict access controls. Additionally, we may occasionally take promotional photos or videos of our gym environment (which may include general shots of members) for marketing purposes; explicit consent will be sought if individuals are identifiable and the primary focus of such content. Our website also features ten large-sized pictures of our gym, which are for illustrative purposes and do not typically contain identifiable individuals.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage your gym membership and access to our facilities and classes.
• To process payments and manage your account.
• To communicate with you about your membership, services, promotions, and updates.
• To personalize your fitness experience and offer tailored recommendations.
• To improve our services, website functionality, and facility offerings.
• For safety and security purposes, including monitoring our premises.
• To comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, software providers, marketing services). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change.
• With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes administrative, technical, and physical safeguards. While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

5. Your Data Protection Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last modified" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: